Practice ISO 20000 standards
Creating secure, reliable, efficient, and high-quality IT services

ISO 20000 Information Technology Service Management System

ISO 20000 is the first international standard in IT service management jointly released by ISO and IEC. Relying on a comprehensive service management process, it helps organizations build customer-centric IT service management systems, promoting IT service standardization, normalization, and continuous optimization. This standard applies to IT departments and IT service providers of various organizations. It is an extension of ISO 9001 in the IT industry, tailored to industry characteristics, and balances process management, resource integration, and cost control. Implementing the ISO 20000 system can connect IT services with business objectives, improve service quality and efficiency, reduce operating costs, and effectively manage internal and external risks. ISO 20000 certification is an important qualification for market entry into the IT industry and enhancing core competitiveness. It not only improves operational stability but also demonstrates the reliability and professionalism of one's IT services to clients, partners, and employees. With technical support from professional IT personnel, it can quickly handle faults and avoid potential risks, comprehensively ensuring the smooth operation of the IT management system.

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ISO 45001 Occupational Health and Safety Management System

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Value & Benefits

1) Establish standardized IT service processes to improve IT service and operational efficiency, and reduce service failures;

2) Effectively integrate and utilize IT resources (information, infrastructure, applications, and personnel) to reduce IT service costs;

3) Align IT service objectives with enterprise business objectives, effectively supporting business strategic development;

4) Establish a continuously improving IT service management mechanism to quickly respond to market and business demand changes and enhance customer satisfaction;

5) Aligning with international benchmarks, enhancing market competitiveness, and improving organizational reputation and return on investment;

6) Control IT risks and related costs, improve IT service quality, and reduce long-term operating costs;

7) Flexibly respond to various compliance audit requirements to increase investor and client confidence;

8) Achieve quantitative management of IT work, providing a basis for employee performance evaluations and the measurement of IT departments' return on investment.

Certification Process