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Our institution strictly adheres to the principles of fairness, objectivity, and confidentiality in certification, fully opens supervision channels, proactively accepts supervision from all sectors of society, and effectively safeguards the legitimate rights and interests of applicants, certified organizations, and related parties. If there are violations or disciplinary violations in the certification business, auditors, or service processes, or non-compliance with industry standards and compliance requirements, appeals, complaints, and feedback may be submitted through this channel.

HIC Huakai implements a standardized closed-loop handling mechanism, with dedicated personnel coordinating, deadline completion, and timely responses to efficiently and properly handle various requests. We highly value every piece of feedback, optimizing services and improving compliance management with fairness and rigor, adhering to industry standards, living up to the supervision and trust of all parties, and striving to be your professional and reliable certification partner.