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SC03 Wholesale and Retail Services (GB/T 27922 Commodity After-Sales Service Certification)
According to the State Council's relevant industrial upgrading guidance, the state encourages enterprises to improve after-sales service systems, expand new service formats, and enhance market competitiveness through high-quality service. GB/T 27922 "Commodity After-Sales Service Evaluation System" is the first industry-wide service certification launched by the Ministry of Commerce. It falls under the category of nationally recognized service certifications and comprehensively evaluates enterprises' after-sales service capabilities through standardized audits.
This certification uses a quantitative scoring system of 100 points, divided into four levels: standard, three-star, four-star, and five-star. A score of 95 or above is the highest five-star level, directly reflecting the company's service level. Currently, market competition has shifted from product competition to service competition. Consumers are paying more attention to after-sales support, and a comprehensive after-sales service system has become the core advantage for companies to capture the market and earn user trust.
As a professional third-party certification body, HIC Huakai conducts full-process evaluations of corporate headquarters and service outlets through a combination of document review, on-site audits, and customer satisfaction surveys. It helps enterprises optimize full-chain services including product sales, delivery and installation, after-sales feedback, and dispute resolution, strengthening service management and improving customer satisfaction. Certification certificates can be used for bidding and market promotion, providing authoritative support for building brand reputation and enhancing market competitiveness.
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Value & Benefits
1) Leading authoritative third-party certification and star rating certification services, enhancing brand reputation and customer trust.
2) Systematic evaluation objectively reflects after-sales quality, accurately identifying problems and promoting continuous improvement.
3) Star certificates, as important qualifications for bidding and government procurement, significantly enhance competitiveness and business advantages.
4) The certification process enhances employees' service awareness and initiative, overall improving service quality and customer loyalty.
5) Improve the service system and continuously enhance it to enhance the profit chain of services, while standardizing management to reduce after-sales costs.
6) With the star mark, eliminate customer worries and drive sales growth through service assurance.
7) Promote standardized and institutionalized after-sales service, effectively reducing customer complaint risks and legal disputes.
8) Meet market regulatory and policy requirements, supporting enterprises in compliant and steady development.
Certification Process
01
认证申请
提交认证申请表及相关资料
02
申请评审
审查企业申请资料，做出是否受理决定
03
签订合同
双方签署认证服务合同
04
认证审核
委派审核员，实施认证审核
05
不符合项整改
制定纠正措施并提交整改证据
06
认证决定
提交审核报告等至技术委员会最终评定
07
注册颁证
注册登记并颁发认证证书
08
监督审核
每年定期进行监督审核
09
再认证审核
证书到期前进行再认证审核
HIC Advantages
权威资质保障
HIC华凯是经中国国家认证认可监督管理委员会（CNCA）批准成立的一家独立、公正及专业的第三方认证机构，已通过中国合格评定国家认可委员会（CNAS）、国际认可服务组织（IAS）双重权威认可，具备规范、合规的认证资质，确保认证结果具有国际公信力和市场认可度，助力客户顺利对接国内外市场。
专业团队支撑
拥有一支经验丰富的规范化、专业化的管理和审核团队，所有审核人员均经过严格筛选、系统培训及常态化考核，熟悉各类体系标准、行业法规及市场需求，能够提供严谨规范的审核服务，保障认证服务的专业性与针对性。
高效品质服务
深耕行业多年，形成了成熟完善的运营体系，以高效便捷的服务流程为核心，精准把控审核时效，合理安排审核进度，在保证技术过程符合标准要求的同时，确保客户在第一时间获得满意的服务结果，帮助客户快速抢占市场先机；同时坚守质量底线，确保审核过程合法合规、结果客观精准。
广泛服务覆盖
服务网络辐射国内外，可为各类行业、不同规模的组织提供全方位认证服务，无论是国内企业参与政府采购、重大项目投标，还是跨境企业开拓海外市场、突破国际贸易壁垒，均可享受标准统一、专业连贯的定制化服务，打破地域局限与行业隔阂，为企业国内外业务发展保驾护航。
